Live sessions with enterprise customers across the relevant industries. The questions I get to ask in the room shape the design more than any handoff doc ever could.
Explorations are tested internally before external demos. Multiple layouts go into design reviews. Nothing gets pointed without designs ready and validated. What ships has been seen by real users, not just the room.
Live customer configurations are protected. The new thing feels like an upgrade to use, not a tax to adopt. Patterns are documented so the next team can reuse what we just built.
Design is the work, not a phase of it.
Lead product designer building enterprise B2B SaaS. I move design upstream into discovery, design the systems that scale across teams, and migrate legacy platforms without breaking the customers who depend on them.
I run my own research with enterprise customers, govern design systems across parallel teams, and treat the feedback loop with users as the work itself, not a step in it.
More recently: designing AI product experiences, including a persistent in-product agent and the surfaces that surface model outputs to enterprise users. I work directly with ML engineers to translate what the model can and cannot do into product decisions — handling uncertainty, explainability, and trust as design constraints, not afterthoughts.